Veteran services Coordinator

United Veteran Benefits Agency is currently seeking a Veteran Service Coordinator to support our team with current and prospective clients.

Responsibilities include, but are not limited to:
 

• Be the first point of contact with potential and current client calls, including answering calls, checking voicemail, and responding to clients using both verbal and written communication.
• Pleasantly and professionally greet prospects and clients when they enter the building and either speak with them about the service provided, process overview, complete pre-screen or notify appropriate staff that their appointment has arrived.
• Review Prospect List, make initial contact and continuously follow up with prospective clients.
• Use Salesforce to set up accounts, track, and ensure follow up.
• Assist Veterans with supporting documents and online access.
• Receive payments from Veterans and take deposits to the bank as necessary.
• Coordinate office and business associate lunches, dinners, events, and meetings.
• Work with Marketing to make and/or present awards/certificates for charities and award ceremonies.
• Ensure the outside of the building and the reception area maintain a presentable and professional appearance.
• General office duties including ordering supplies, mail, trash, etc.   
• All other tasks as assigned by Management.

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Self-motivated.
• Proficient in Microsoft Office Suite.
• Proficient with Adobe Acrobat.
• Excellent organizational skills and the ability to handle daily task management.
• Possess the ability to represent our company and brand in a professional manner.
• 1-3 years of experience in an administrative role preferred.

• Possess the ability to move a prospective client through the initial process necessary to become a client.
• Be a team player.